What if I have a Complaint?
We aim to provide a premier service. However, we know sometimes things occur and if you need to complain or you feel that we have not kept our promise, please contact your insurance adviser in the first instance.
If you wish to contact us directly:
Managing Director, Worldwide Insurance Brokers and Advisors Limited,
Unit 20, Sandyford Office Park,
Sandyford,
Dublin D18 P5V0.
Tel: +353 1 2948669
Fax: +353 1 6968966
Email: info@worldwide.ie
Alternatively you can contact
The Complaints Manager – OSG Outsource Services Group Ltd
Merrion Hall,
Strand Road Sandymount,
Dublin
D04 P6C4
or
SureStone Insurance dac,
Merrion Hall,
Strand Road,
Sandymount,
Dublin D04 P6C4
If you are still not happy with our formal response you may wish to contact the Financial Ombudsman Service
3rd Floor, Lincoln House,
Lincoln Place,
Dublin 2
Telephone: Local calls: 1890 88 20 90 International calls: +353 1 6620899
Email: enquiries@financialombudsman.ie
The Financial Ombudsman Service can only consider your complaint if we have given you our final decision. You have 6 months from the date of our response to refer your complaint to the Financial Ombudsman Service.
If you follow the procedure shown above, it will not affect your right to take legal action.
http://cover365.ie/FAQs-Documents/FAQs
